Frequently Asked Questions
Yes, training is included in the price. We provide not only access to all training videos for as long as you are a customer and our 24/7 Help Center, but you also receive 4, 5 or 6 hours of live training depending on which package you select.
CHIROSPRING was founded in 2011 by Dr. Chrissy Albery, DC, who like you was looking for software to run her practice. Chrissy quickly discovered no good software options existed as they were missing features or too difficult to use. Chrissy formed a team of software engineers and other doctors to create CHIROSPRING which launched in 2013. Today CHIROSPRING is used by thousands of chiropractors and is the industry’s preferred cloud-based practice management software.
Yes, CHIROSPRING provides more than 70 reports to provide the analytical data you need. Many reports can be customized with filters or in the case of the Company Totals report created from scratch to meet your practice’s needs.
We would hate to see you go but your data is your data. On your own you can export all demographics to .CSV and print SOAPs, reports and ledgers to PDF. If you want us to do this for you we provide this service for a fee.
CHIROSPRING has numerous security features, many not found in any other practice management software.
- Advanced user permission. Block access to any area of the software including a specific app or portion of the SOAP note
- Encryption at rest as well as in transit. We use the same encryption technology as online banks.
- Patient data is not saved on your computer (outside of data you manually export)
- Automatic log off
- Administrator controls
- Strong password requirements
- Audit log
- PIN requirement (when enabled) for signing SOAP
- Automatic 24/7 data backup
Yes, CHIROSPRING comes pre-loaded with more chiropractic clinical information than you’ll likely ever need because it has been designed and tested by chiropractors. Not only that, using our custom Macro App you can create your own Macros to fit the individual needs of your practice.
Yes, CHIROSPRING supports multiple insurance cases.
With CHIROSPRING, there’s no need to delete an active insurance case just because an existing patient presents with an auto accident suddenly. Simply create the new auto accident insurance case and set it as default. When you are done treating the patient for the auto accident, simply close the auto accident case and set the previous case back as default.
Statements can be created in just one click and printed to fit a double windowed envelope. Or, use the “Process For Mailing” option which sends your statements through secure FTP to Etactics. They will then print, envelope, stamp and mail your statements for less than you can do in house. This is incredible!
Yes, CHIROSPRING makes personal injury cases a breeze. We do this in two ways:
- Create an insurance case with the attorney’s information and put the case “on hold.” This will ensure charges do not appear in the Claims App.
- When the attorney is ready for a list of charges, print the “Charge Report” and send it to the attorney. They will then send you a check after reviewing this report.
We offer an option for no contract which means you can cancel at any time.
Yes, you can customize your personal color, grey out times when you are not seeing patients, determine the max time slots per appointment time (e.g. how many do you schedule across) and set a default time per visit type. You can also create specific block-out times and color code them as well. The length of the rows can also be changed. For example, some doctors want 10-minute rows while others want 15-minute rows.
If you have multiple locations set up there will be a drop down on the calendar allowing you to toggle back and forth between calendars. It’s truly amazing.
No. CHIROSPRING backs up your data 24/7 in three locations across the U.S.A. Your data doesn’t need to be backed up locally.